Return & Refund Policy
The following policy apply to all items placed on Tuma Home.
We do not offer exchanges. Instead of requesting an exchange, you can return the item and place a new order, please contact support@tumahome.us for assistance.
Business days: Monday-Saturday/9am-6pm Central Time (excluding holidays).
Returns are accepted even for defective items, or non-defective items that the customer no longer needs, specifically below:
1. RETURN
1.1. Timeframe
You must submit a return request within 30 calendar days from the date of delivery. After 30 days, your items are not eligible for a return.
1.2. Item conditions
We only accept returns for items that are in the same original condition as when you received them. Items that have been washed, worn, used, or have had their tags removed are not eligible for return.
1.3. Return label and restocking fee:
We accept return by mail.
+ For returns of non-defective items that the customer no longer needs, the customer is responsible for arranging and paying for return shipping.
+ We only provide free return label (prepaid shipping label) via email for returns due to defects or errors on our part. This prepaid shipping label cost is not deducted from the refund. Customers need to download and print this return label.
+ We do not charge any restocking or processing fees for returned items.
1.4. Return address:
Address: 605 Oak Hill Dr, Southlake, Texas 76092, United States.
1.5. Steps to return an item
+ Send a return request to support@tumahome.us, providing your order number, order confirmation, the item you wish to return along with the reason, and photos/videos of the product defect, if any.
+ We will review your return request within 1 business day. If your return meets our return eligibility requirements, we will issue a return authorization. For returns due to our error, we will provide a prepaid return shipping label. For returns not caused by our error, the customer is responsible for arranging and paying for return shipping.
+ Pack the items carefully, includes original packaging, tags, and accessories; and send it to the return address.
1.6. Track returned items
Customers can proactively track their return shipments using the tracking number to see when the package arrives at our return address. For returned items where the customer is responsible for shipping, we recommend choosing a reputable carrier and purchasing shipping insurance.
2. REFUND
2.1. Inspect returned items
Once the returned items arrive, we will inspect them to verify whether they meet the above return conditions. You will receive an email notification regarding the approval of your refund within 3 business days of the items’ arrival. We have no basis to accept the refund if the customer does not send the returned item.
2.2. Refund amount
+ Tuma Home will refund the price you paid for the returned item(s).
+ The shipping costs you paid at checkout may be refunded if the order is returned due to a defect, damage during delivery, or an incorrect shipment.
2.3. Refund time & method
After receiving notification of the refund approval from tumahome.us, please allow 3-4 business days for us to refund you. We will refund your original payment method.
After the above timeframe, if you still see the refund amount not on your balance, please email us at support@tumahome.us
C. DAMAGED OR INCORRECT ITEMS, WHAT SHOULD YOU DO?
If you receive a damaged, defective, different from the description or incorrect item, please contact our support team as soon as possible. We will arrange a replacement or a full refund. Please get in touch with us for better advice.
Any questions regarding Return & Refund Policy, please contact us for better advice.
Tuma Home
Email: support@tumahome.us
Address: 605 Oak Hill Dr, Southlake, Texas 76092, United States
Phone: +1 (817) 761-8689
Support Times: Monday-Saturday/9am-6pm Central Time (excluding holidays).